Access Statement

Little Willows,
Willow Cottage,
Nursery Road,
Chedgrave,
Norwich
NR14 6BF

Enquiries

Telephone 01508 528525

Availability Calendar

To check availability please view our Availability Calendar which is updated as bookings come in on a daily basis.

Bookings

When making a reservation I will require the full name address and contact telephone number of the enquirer, as well as e-mail so that I may send a confirmation of the reservation together with directions for finding Little Willows and a copy of the Terms and Conditions as shown on www.littlewillows.co.uk. I will require a 50% deposit against the full charge of the booking. The deposit and refund policy is outlined in the Terms and Conditions.

Arrival and Parking

Access to the property is down a short drive to a five bar gate which is kept closed at all times to keep both my little dog Lola in and the rabbits out.

The drive surface area is covered with shingle. There is plenty of space for parking which is marked by a series of small cast iron parking signs in front of a large grassed area.

The accommodation is located directly next to the parking area.

Dusk to dawn lighting provides light in the area.

I will require guests to complete a registration card and then return this document to me at their earliest convenience.

Guests will be given keys to the front door and their bedrooms.

About Little Willows

The cottage is in the grounds of and next to the main house called Willow Cottage.

There are three low steps leading up to the front door of Little Willows. There is a door sill to go over when accessing the main house for breakfast. There are door mats as you enter Little Willows and Willow Cottage.

The flooring throughout Little Willows is wood. There are door mats at the front and sitting room doors. The flooring in Willow Cottage is tiles in the porch and oak flooring in the dining room. There is a rug under the dining table.

All the accommodation is on one floor - there are no stairs.

There are no disabled toilet facilities although I am able to provide a special frame to go around the toilet should this be requested.

Would you replace the existing Access Statement with this please.

Please remove the existing Terms and conditions. The new T&Cs will feature under either B&B or Self catering

There is no telephone in Little Willows but I am happy for guests to use my phone and give friends and family my telephone number. Mobile phone reception can prove to be difficult depending on what phone and service provider is used.

There is free wi-fi throughout Little Willows

Little Willows and Willow Cottage are non smoking throughout.

Dogs

I accept well behaved dogs by prior arrangement. Please view the Dog Policy.

Garden and Terrace

Guests are welcome to use the garden and terrace at their own discretion. There is a table and 4 chairs on the terrace.

Heating

During the winter months the central heating is set to go on twice a day, morning and evening. Every effort is made to maintain the cottage at an even comfortable temperature. All radiators have individual thermostats for greater flexibility of control.

Self-catering Guests: there is a supplementary charge for self-catering guests who wish to have the heating switched on for longer periods of time.

During the summer months the heating is generally turned off. Guests are asked to speak to me should they wish to have the heating turned on.

Food Service and Public Areas

I do not allow any hot food to be consumed in bedrooms.

Consumption of food in public areas is only allowed if the whole cottage is being rented for self-catering.

B&B guests have breakfast served in the main house. I will leave a breakfast order form in each B&B guest in their room. Breakfast is served from 07.30 and finishes at around 09.00.

Bedrooms

There are two bedrooms, each with their own bathrooms.

Each bed room has an upright chair.

Each room has a double bed with feather duvet. There is a non feather duvet available on request. There is a light weight duvet available on request. I can also provide a top sheet for the beds during the summer months should the guests find the weather to be uncomfortably hot.

The beds are fitted with a mattress protector, one sheet, a duvet and duvet cover. All sheets and duvet covers are laundered prior to each guest occupying their room, and changed upon their departure. All pillows have protectors beneath the pillow cases, pillow cases will be laundered as with sheets outlined above.

Bathrooms

All bathrooms have towel rails, toilet roll holders, tissues, glass beakers and lidded metal bins as standard. The cottage has a septic tank and guests are requested not to flush items such as nappies and sanitary towels down the toilet. Sanitary towel bags are provided, and I ask that these are deposited into the bin provided and not flushed down the toilet. Complimentary items are provided for B &B guests and I respectfully request that these are not removed from the room.

There are no disabled facilities in the bathrooms.

Double Room with Shower only in Bathroom

This has the following facilities:

Double Room with Bath in Bathroom

This has the following facilities:

Other Information

There is a fire extinguisher and a fire blanket on the wood post going into the kitchen - guests will be shown their location at the time of checking in.

There are 3 smoke detectors, one in each bedroom and one in the public area.

Each window conforms to the required size for use as a fire exit.

There are instructions on what to do in the event of a fire or any emergency on the back of each bedroom door and also in the information file in each room.

Edited 24th September 2014

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